Satisfaction Guaranteed or your money back!
At Closeout.com we stand behind our products. If you are not pleased with your
purchase, simply ship it back to us within 30 days of receipt for a full
refund of your purchase price (this does not include your original shipping
and handling fees). Please note, some items have specific return directions.
Read below for details.
Direction for Returns
We must receive your returned purchase within "30 days of receipt" in order to
issue a refund. After we have received your return, inspected it, and approved
it for a refund, we will then credit the approved refund amount to the credit
card used to purchase the returned item(s). We do not accept COD returns of
any kind.
All returned items must be in their original purchase condition including the
original product packaging, manufacturer's containers, documentation, warranty
cards, manuals and all accessories. All packages, including the original
manufacturer's containers, must be unmarked and not defaced in any manner.
Items purchased as part of a set or multi-item pack may not be returned
individually. Returns that do not meet these requirements will be sent back to
you and no refund will be issued.
Ship Merchandise Returns to:
Closeout.com Returns Dept.
117 West 9th Street, Suite 408
Los Angeles, CA 90015
Returning Orders with Shipping Charges
There is a 10% restocking fee after receiving and inspecting the returned merchandise.
Returning Orders Without Shipping Charges (Free Shipping)
There is a 20% restocking fee after receiving and inspecting the returned merchandise.
Returning High Value Products
If you wish to return a jewelry item, please do so within 30 days of receipt
(as indicated on your packing slip), following these directions:
Contact Customer Service to obtain a return authorization number and the
address for return. Please call us at toll free AT 866-401-0102 or email us at
CustomerService@Closeout.com.
Our service representatives are available Monday through Friday from 9AM to
5PM Pacific Time.
Returning CDs, DVDs & Software
Follow the directions for returning general merchandise above. CDs, DVDs &
Software must be in their original, unopened packages to be accepted for
return. In addition, items purchased as part of a set or multi-item pack may
not be returned individually.
Items with Warranty
Some items such as watches have warrantees to cover the watch movement for the
time period stated and excludes: watch case, watch bracelet, straps,
crown/stem, crystal/glass, finishes, damages by excessive use, accidents or
abuse. All shipping and handling for warranty service is the responsibility of
the customer. For more information and details on how to redeem your warranty,
please follow the pamphlet included in your box. If you have further
questions, please contact Customer Service at TOLL FREE at 866-401-0102 or email us at
CustomerService@Closeout.com.
Exchanges
To exchange a product you have purchased at Closeout.com, please return the
item you received, following the directions above.
Damaged or Defective Merchandise
If you believe a product was shipped in error from Closeout.com, turns out to
be defective, or was damaged in transit, contact us at
CustomerService@Closeout.com
Or find out our Customer
Service hours and phone number. Note: All returns must be made within 30 days.
Closeout.com replaces and/or repairs all defective or damaged merchandise caused by manufacture defect or in transit.
If you have received a manufacturer defective product contact manufacturer first.
If the product was damaged during transit contact us at customerservice@closeout.com
or call during our Customer Service hours at 866-401-0102. We require
our customer to inspect package before signing and acknowledging
receipt.
Please note: All returns must be made within 30 days.
100%
Satisfaction Guarantee