Customer Service
Welcome to Closeout.com's Customer Service Page! For answer to many common
questions, click on any of the underlined text below:
What is Your Contact
Information?
I forgot my password. Help!
We can email you the
password you chose when you registered. You must know your email address or
customer ID.
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What forms of payment do
you accept?
We accept American Express, MasterCard, Visa, Discover and PayPal.
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Is it safe to use my
credit card over the internet?
Yes. It is safe to use my credit card over the internet. We go to great
lengths to protect you and your personal information.
View our complete privacy and security
policy.
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Can I order by phone?
Yes. If you prefer to place your order by phone, call our Customer Service
TOLL FREE at 866-401-0102. Customer Service is available Monday through Friday from 9AM
to 5PM Pacific Time.
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Will you collect
sales tax on my order?
We are required by law to collect state sales tax on all orders shipped to
California.
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Size Chart
How do I know if your merchandise will fit?
We've created sizing charts to help you select the clothing and bedding items
that are right for you. Please note that these sizing charts should be used as
a guideline only. Especially for clothing, sizes can vary greatly from brand
to brand. See the links below for the information you need:
Click here for the
Men's Sizing Chart
Click here for the
Misses' and Petite Misses' Sizing Chart
Click here for the
Plus Size and Plus Size Petite Sizing Chart
Click here for the
Boys and Teen Boys Sizing Chart
Click here for the
Girls Sizing Chart
Click here for
Bed and Sheet Sizes
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Shipping
Closeout.com uses UPS, UPS Freight, Fedex, Fedex Freight, DHL, Yellow Freight, Old Domenion, and Sun Delivery services for shipping. Any item shipped
using standard shipping takes approximately 7-10 business days to arrive. We
offer expedited delivery service for an additional fee.
In order to ensure your expedited order arrives on time please read the
following:
- 2nd day and overnight delivery, orders must be placed on a business day,
Monday through Friday before 11 AM EST.
- There is no express delivery to Hawaii, Alaska, Puerto Rico, PO box, APO
and FPO Addresses. Additional shipping charges may apply to orders shipped to Hawaii, Alaska, Puerto Rico, PO box, APO and FPO Addresses.
- Overnight delivery orders placed after 11 AM EST on Friday or on the day
preceding any legal holiday will be shipped on the next business day.
- There are no deliveries on Saturday, Sunday or any legal holiday.
- For your security, Closeout.com reserves the right to withhold any 2nd
Day or Overnight order until we obtain verification from the cardholder that
the order is valid. Once we are able to contact you, the order is shipped
ASAP.
Please note: We will contact the cardholder via telephone or e-mail to
obtain such verification.
We ask that the Customer please try and respond in an expeditiously so that
the order can ship in a timely manner.
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Questions about my order
I have questions about my order. What should I do?
Please send us an email at
CustomerService@Closeout.com or Call us TOLL FREE at 866-401-0102.
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Order Cancellation
Orders may be cancelled at any time without penalty prior to shipment. Shipment means the day the item leaves the warehouse, not the day you receive shipment notification. If you wish to cancel your order after it has shipped, you will be responsible for ALL shipping charges and applicable restocking.
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Privacy and Security
Is my personal information private and secure?
Absolutely. We want you to have a great time shopping and find something you
love for a great value. Nothing more. Your information is safe with us.
Click here for our full privacy and security
policy.
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Return Policy
Satisfaction Guaranteed or your money back!
At Closeout.com we stand behind our products. If you are not pleased with your
purchase, simply ship it back to us within 30 days of receipt for a full
refund of your purchase price (this does not include your original shipping
and handling fees). Please note, some items have specific return directions.
Read below for details.
Direction for Returns
We must receive your returned purchase within "30 days of receipt" in order to
issue a refund. After we have received your return, inspected it, and approved
it for a refund, we will then credit the approved refund amount to the credit
card used to purchase the returned item(s). We do not accept COD returns of
any kind.
All returned items must be in their original purchase condition including the
original product packaging, manufacturer's containers, documentation, warranty
cards, manuals and all accessories. All packages, including the original
manufacturer's containers, must be unmarked and not defaced in any manner.
Items purchased as part of a set or multi-item pack may not be returned
individually. Returns that do not meet these requirements will be sent back to
you and no refund will be issued.
Ship Merchandise Returns to:
Closeout.com Returns Dept.
117 West 9th Street, Suite 408
Los Angeles, CA 90015
Returning Orders with Shipping Charges
There is a 10% restocking fee after receiving and inspecting the returned merchandise.
Returning Orders Without Shipping Charges (Free Shipping)
There is a 20% restocking fee after receiving and inspecting the returned merchandise.
Returning High Value Products
If you wish to return a jewelry item, please do so within 30 days of receipt
(as indicated on your packing slip), following these directions:
Contact Customer Service to obtain a return authorization number and the
address for return. Please call us at toll free AT 866-401-0102 or email us at
CustomerService@Closeout.com.
Our service representatives are available Monday through Friday from 9AM to
5PM Pacific Time.
Returning CDs, DVDs & Software
Follow the directions for returning general merchandise above. CDs, DVDs &
Software must be in their original, unopened packages to be accepted for
return. In addition, items purchased as part of a set or multi-item pack may
not be returned individually.
Items with Warranty
Some items such as watches have warrantees to cover the watch movement for the
time period stated and excludes: watch case, watch bracelet, straps,
crown/stem, crystal/glass, finishes, damages by excessive use, accidents or
abuse. All shipping and handling for warranty service is the responsibility of
the customer. For more information and details on how to redeem your warranty,
please follow the pamphlet included in your box. If you have further
questions, please contact Customer Service at TOLL FREE at 866-401-0102 or email us at
CustomerService@Closeout.com.
Exchanges
To exchange a product you have purchased at Closeout.com, please return the
item you received, following the directions above.
Damaged or Defective Merchandise
If you believe a product was shipped in error from Closeout.com, turns out to
be defective, or was damaged in transit, contact us at
CustomerService@Closeout.com
Or find out our Customer
Service hours and phone number. Note: All returns must be made within 30 days.
Closeout.com replaces and/or repairs all defective or damaged merchandise caused by manufacture defect or in transit.
If you have received a manufacturer defective product contact manufacturer first.
If the product was damaged during transit contact us at customerservice@closeout.com
or call during our Customer Service hours at 866-401-0102. We require
our customer to inspect package before signing and acknowledging
receipt.
Please note: All returns must be made within 30 days.
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Technical Problems
I can't get your site to work properly. Can you help?
In order to better serve you, we appreciate hearing about any problems you
experience while visiting our site. Please send an email describing the
problem to our Customer Service team at
CustomerService@Closeout.com.
Let us know what web browser software you're using, and what you were trying
to do when the problem occurred. We'll have a tech expert on the case as soon
as possible.
If you need immediate assistance, please call our Customer Service team.
Customer Service is available Monday through Friday from 8:30AM to 5PM Pacific
Time and we will help you out.
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Contact Information
If users have any questions or suggestions regarding our privacy policy,
please contact us at the phone number, email address, or postal address listed
at the top of this page.
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Price Match™ Policies and Restrictions
Closeout.com Reserves the right to decline any sales.
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100%
Satisfaction Guarantee